Frequently Ask Questions

 Domestic Flight Booking | International Flight Booking | Hotel Booking | Registration and Sign In | Payment Options

 

Domestic Flight Booking

 Queries Before Booking Flights

 

Does Maujitrip provide ticket booking for infants?

Ans: Yes, Maujtrip provides facilities for infant ticket booking under two years of age. You must have relevant age-proof documents and only one infant per adult is permitted. Remember the age of the adult must be at least 18 years or above. However, if the age of infants is more than 2 years then you have to make a distinct booking utilizing a child fare.

 

How many seats can I book at once?

Ans: At one maximum 9 seats can be booked. However, if you want to book seats for more than 9 travelers then you have to re-complete the entire booking again for the added travelers.

 

Can I book the tickets by making calls to your agents?

Ans: Yes, our travel agents are available 24*7 hours at your service. You can make a call at any time to get help in your booking of air tickets.

 

Can I book tickets for a multi-city trip?

Ans: Yes, you can book tickets for a multi-city trip. All your planning can be done from our end for your hassle-free and smooth traveling experience.

 

What do you mean by e-tickets?

Ans: E-ticket stands for electronic tickets which are paperless documents with unique confirmation numbers. Once you booked the tickets online you will receive the e-tickets in your mail. Thereafter, you can take its printout and bring them along with your valid ID proof at the time of check-in on your flight.

Queries While Booking Flights

Why have I been receiving zero search results at the time of flight booking?

Ans: Firstly, clear all your caches and browsers. Try again to search the flight, if it shows no results then it might be that we have a problem finding the flights on that route or there is no availability of the flight at your desired date or time.

 

Why are some flights missed from the search results while booking tickets for 5 passengers including both adults and children?

Ans: There are certain policies of a few airlines which don’t permit us to book tickets for 5 passengers ( adult children) at one go hence, it is advised to search the flights for the fewer passengers.

 

Queries After Booking Flights

How can I know about my reservation confirmation?

Ans: Once you book your reservation, you will receive an email and an SMS about your flight booking confirmation.

 

Will I have to pay something at the airport?

Ans: Well, it depends upon the airport you will board your flight.

 

What are the essential documents I have to bring at the time of check-in?

Ans: For domestic flights in India, you have to bring the following documents for verification:

• Adhaar Card
• Voter ID
• Driving License
• Passport and
• Pan Card

 

Can I change my name when it’s misspelled?

Ans: Yes, you can contact us to raise the change of name request to the airlines. As many airlines considered it, however, many didn't consider the request. Hence, at that time you have to cancel your reservation and have to re-book again.

 

How can I print my ticket?

Ans: Once you book your flight, you will receive the tickets in your email where you can download and print them. You can also ask to send the e-tickets on WhatsApp.

 

Where can I find my invoice?

Ans: After booking your flights, when you receive the confirmation mail of your reservation. You will find the receipt attached along with the other details.

 

What if I lost my paper tickets or they got stolen?

Ans: If it ever happens, then inform us immediately. As our travel agent will help to fill out the lost ticket application form. In most cases, the airlines ask you to purchase replacement tickets at the current fare price. Our specialist will aid you in facilitating the purchase of these tickets.

 

Do I have to show the confirmation email at the time of check-in?

Ans: Of course, you have to. Many airports don’t rely on emails or e-tickets hence, make sure to keep the hard copy of the tickets with you.

 

Where will I get the board passing for an e-ticket?

Ans: At the check-in counter you have to show your e-ticket number and confirmation email. Hence, after verification, the airline representative will issue you the boarding pass.

  

Queries on Cancellation and Refunds

 Can I request flight cancellation?

Ans: Yes, you can make the flight cancellation request to our travel agent.

 

Are there any cancellation charges?

Ans: Cancellation charges mainly depend upon the  time of cancellation, airline sector, booking class

 

How will I get my refund after cancellation?

Ans: You will get the refund back to the source within 7-12 business days.

 

After how many days of cancellation, will I receive the refund?

Ans: Once you cancel your booking you will receive your refund within 7-12 business days.

 

International Flight Booking

Queries Before Booking Flights

 Is there an option to search for the city name by entering its three-letter airport code?

Ans: Sure, you can search for the name of the city by entering the letter airport code.

 

What are the different classes on international flights can I book?

Ans: You can book both Economic and Business classes. However, there are fewer flights offered First class for some specific routes for the higher level of business class.

 

What is a direct flight?

Ans: A direct flight has only one or two intermediated stops with no change in the aircraft. It is also referred to as the city-to-city flight. It has a short duration journey as there is no need to change the artifact or terminal.

 

What is an indirect flight?

Ans: It’s a flight that involves several stopovers, changes of terminals, and artifacts. It doesn’t allow you to break your journey in any transit city.

 

What do you mean by a transit airport?

Ans: Transit airport is considered an airport where passengers land for a break.  Here, you can or can not change the aircraft. However, you can’t leave the airport when you are in transit. Additionally, you will get informed about the transit time by your itinerary.

 

What if I take a connecting flight? Will I have to change the terminal?

Ans: Well, yes you have to change the terminals when you take the connecting flights. Often, the terminals are far from each other. Hence, you have to set an extra time to walk from one to another.

 

Can I book the infant international flight tickets?

Ans: Yes, you can book the infants tickets however there are some guidelines you must follow:

Must carry a valid passport

Children and infants must be accompanied by an adult aged above 18 years.

One child and one infant can fly with one adult.

An infant must be below 24 months of age at the time of outbound for an infant fare.

 

What do you mean by e-tickets?

Ans: E-ticket stands for electronic tickets which are paperless documents with unique confirmation numbers. Once you booked the tickets online you will receive the e-tickets in your mail. Thereafter, you can take its printout and bring them along with your valid ID proof at the time of check-in on your flight.

 

Queries on Special Requests

 Is there any option to book a special meal through Maujitrip.com?

Ans: Yes, you can raise a special meal request. Yet, please take note that some short-haul flights don’t serve hot meals. Some airlines require extra charges for meals and alcoholic drinks. Additionally, coffee, tea, and soft drinks are included in the air ticket cost.

 

Can I choose the seat numbers as per my preferences?

Ans: Yes, you can inform your travel agents of your preferred seat number. Our team will get in touch with the airlines and will confirm with you accordingly.

 

Queries After Booking Flights

 How can I know about my reservation confirmation?

Ans: Once you book your reservation, you will receive an email and an SMS about your flight booking confirmation.

 

Where will I get the board passing for an e-ticket?

Ans: At the check-in counter you have to show your e-ticket number and confirmation email. Hence, after verification, the airline representative will issue you the boarding pass

 

Is it mandatory to show the Id proof?

Ans: Yes, it is essential to show your Id proof while check-in at the airport. You have to carry your valid passport at the time of boarding the flight.

 

How many bags can I carry with me?

Ans: Baggage limit varies from airline to airline. Some carry restrictions on baggage weight whereas some put restrictions on the number of pieces. Do remember that both check-in and cabin baggage has restrictions. Hence, you will have to pay an extra amount if you exceed the check-in baggage weights. Overweight bags are checked in and are not permitted in the cabin.

 

Queries on Cancellation and Refunds

Can I request flight cancellation?

Ans: Yes, you can make the flight cancellation request to our travel agent.

 

Are there any cancellation charges?

Ans: Cancellation charges mainly depend upon the  time of cancellation, airline sector, booking class

 

How will I get my refund after cancellation?

Ans: You will get the refund back to the source within 7-12 business days.

 

After how many days of cancellation, will I receive the refund?

Ans: Once you cancel your booking you will receive your refund within 7-12 business days.

 

Can I cancel the ticket two hours before departure?

Ans: If you want to cancel your flight before 2 hours of your departure then you have to contact your airlines directly and thereafter contact Maujitrip.com to cancel your booking.

 

Hotel Booking

Queries Before Booking

Can more than two adults be allowed to stay in one room?

Ans: Several hotels allow additional guests to stay in one room, however, you will have to pay some additional charges. If you booked a room that doesn’t hold the capacity to accommodate your group. Then your reservation will be canceled by the hotel or they will ask you to book more rooms as per requirement.

 

Can children stay for free?

Ans: While booking a hotel, you have to select the number of children visiting with you. Suppose, if you choose one child then you will not get an extra bed. But, if you want an extra bed then you have to increase the number of passengers.

 

Do you provide a specific hotel room?

Ans: If you need a specific hotel room such as a non-smoking, wheelchair, etc then inform your requirement to our agent. Our agent works round the clock to find suitable matches for you.

 

Queries After Booking

How will I know about my hotel booking confirmation?

Ans: After you booked your preferred hotel you will receive a confirmation mail in your registered email id.

 

What if I didn’t receive the confirmation mail?

Ans: If you didn’t receive the confirmation mail, then you must inform us immediately. Our agent will share the entire details again.

 

How long does the hotel take to store my booking information?

Ans: It mainly varies by your arrival timings, date, and the specific hotel. Many hotels receive the information about your booking within 12 hours except the nights and the weekends when the reservation counter is closed. However, you must take note that it's not applicable for the same day.

 

What if I arrive late will the hotel hold my room?

Ans: As you reserve your seat via credit card then it is the duty of the hotel to hold your room till 7 a.m the day after your arrival date.

 

What should I do if I am going to arrive early?

Ans: If you are going to arrive early at the hotel then you should inform our customer support of the best accommodation. However, it depends upon the room availability.

 

Can I download the receipt or invoice for the hotel booking?

Ans: Yes, once you complete the process of booking, you will receive your booking confirmation in your mail where you will get the receipt along with the other details.

 

Queries on Cancellation and Refunds

How to cancel my hotel booking?

Ans: To cancel your hotel booking you can sign in to your account, select your booking, and then choose to cancel. Else, you can call our representative for further help.

 

Are there any cancellation charges?

Ans: Well, the cancellation charges mainly depend upon several factors such as hotel, time of stay, time of cancellation, and much more.

 

When will I get my money back after canceling my booking?

Ans: After the cancellation of your booking you will receive the refund within 7 -10 business days.

  

Queries on International Pay Hotels

Is it possible to make a reservation without a credit card?

Ans: No, a valid credit card is required to guarantee your reservation.

 

How will I know my booking is confirmed?

Ans: Once you have completed your booking process, you will receive a confirmation mail along with the hotel voucher and all other details.

 

Registration and Sign In

Is it mandatory to register with Maujitrip.com?

Ans: No, it's not mandatory if you want to search for flights, hotel booking, or buses. However, if you want to make a booking then you have to create your account using your email id and phone number.

 

What are the benefits of registering with Maujitrip.com?

Ans: Once you get registered with Maujitrip.com, the following are a few benefits you can avail of:

Huge offers and discounts

Get a travel guide during your trip

24* 7 customer support

Exclusive holiday packages and much more.

 

What if I forget the password?

Ans: If you have forgotten your password then no worries as you have an option to reset your password.

 

Can I edit my account information?

Ans: After you log in to your account, you can update your information in your account simply by clicking the “My Profile” option under the drop-down section of your name displayed after logging in.

 

How to log out once I am done with my booking?

Ans: To log out, simply click on your name displayed in the taskbar then select Log Out from the drop-down.

 

Payment Options

 How can I make the payment for my booking?

Ans: You can pay using UPI/ Wallet/ Bank Account./Net Banking, we do accept domestic and international credit/ debit cards for payments.

 

Will my credit/debit card information be safe on your website?

Ans: Yes, all our client information is kept confidential as we have adopted the best security practices and are encrypted to protect all your information.

 

What do you mean by VBV or Verified by Visa?

Ans: VBV or Verified by Visa is considered to be the product that Visa presented in confluence with the bank that issued your card. For more Visa cards VBV is made available from the participating monetary institution. Additionally, VBV also uses identity information or passwords to protect your Visa cards.

 

How Can I know whether my bank has a VBV facility or not?

Ans: If you want to know whether your bank offers the VBV facility or not, you must call our agent to receive clarification with proper suggestions.

 

While making the payment through Net Banking it shows the session expired, Why is it so?

Ans: When you take a longer time to make the payments than expected then you will receive a message of sessions expired. In this case, you have to go back to the homepage and again start your booking.

 

What If I Canceled the booking which was paid through Net Banking, where will I get my refund?

Ans: the refund would be back to sources within 7-10 business days.