FAQ
Frequently Ask Questions
Domestic Flight Booking | International Flight Booking | Hotel Booking | Registration and Sign In | Payment Options
Domestic Flight Booking
Queries Before Booking Flights
Does
Maujitrip provide ticket booking for infants?
Ans: Yes, Maujtrip provides
facilities for infant ticket booking under two years of age. You must have
relevant age-proof documents and only one infant per adult is permitted.
Remember the age of the adult must be at least 18 years or above. However, if
the age of infants is more than 2 years then you have to make a distinct
booking utilizing a child fare.
How
many seats can I book at once?
Ans: At one maximum 9 seats can be
booked. However, if you want to book seats for more than 9 travelers then you
have to re-complete the entire booking again for the added travelers.
Can
I book the tickets by making calls to your agents?
Ans: Yes, our travel agents are
available 24*7 hours at your service. You can make a call at any time to get
help in your booking of air tickets.
Can
I book tickets for a multi-city trip?
Ans: Yes, you can book tickets for a
multi-city trip. All your planning can be done from our end for your
hassle-free and smooth traveling experience.
What
do you mean by e-tickets?
Ans: E-ticket stands for electronic
tickets which are paperless documents with unique confirmation numbers. Once
you booked the tickets online you will receive the e-tickets in your mail.
Thereafter, you can take its printout and bring them along with your valid ID
proof at the time of check-in on your flight.
Queries While Booking Flights
Why
have I been receiving zero search results at the time of flight booking?
Ans: Firstly, clear all your caches
and browsers. Try again to search the flight, if it shows no results then it
might be that we have a problem finding the flights on that route or there is
no availability of the flight at your desired date or time.
Why
are some flights missed from the search results while booking tickets for 5
passengers including both adults and children?
Ans: There are certain policies of a
few airlines which don’t permit us to book tickets for 5 passengers ( adult
children) at one go hence, it is advised to search the flights for the fewer
passengers.
Queries After Booking Flights
How
can I know about my reservation confirmation?
Ans: Once you book your reservation,
you will receive an email and an SMS about your flight booking confirmation.
Will
I have to pay something at the airport?
Ans: Well, it depends upon the
airport you will board your flight.
What
are the essential documents I have to bring at the time of check-in?
Ans: For domestic flights in India,
you have to bring the following documents for verification:
- Adhaar Card
- Voter ID
- Driving
License
- Passport and
- Pan Card
Can
I change my name when it’s misspelled?
Ans: Yes, you can contact us to
raise the change of name request to the airlines. As many airlines considered
it, however, many didn't consider the request. Hence, at that time you have to
cancel your reservation and have to re-book again.
How
can I print my ticket?
Ans: Once you book your flight, you
will receive the tickets in your email where you can download and print them.
You can also ask to send the e-tickets on WhatsApp.
Where
can I find my invoice?
Ans: After booking your flights,
when you receive the confirmation mail of your reservation. You will find the
receipt attached along with the other details.
What
if I lost my paper tickets or they got stolen?
Ans: If it ever happens, then inform
us immediately. As our travel agent will help to fill out the lost ticket
application form. In most cases, the airlines ask you to purchase replacement
tickets at the current fare price. Our specialist will aid you in facilitating
the purchase of these tickets.
Do
I have to show the confirmation email at the time of check-in?
Ans: Of course, you have to. Many
airports don’t rely on emails or e-tickets hence, make sure to keep the hard
copy of the tickets with you.
Where
will I get the board passing for an e-ticket?
Ans: At the check-in counter you
have to show your e-ticket number and confirmation email. Hence, after
verification, the airline representative will issue you the boarding pass.
Queries on Cancellation and Refunds
Can I request flight cancellation?
Ans: Yes, you can make the flight
cancellation request to our travel agent.
Are
there any cancellation charges?
Ans: Cancellation charges mainly
depend upon the time of cancellation,
airline sector, booking class
How
will I get my refund after cancellation?
Ans: You will get the refund back to
the source within 7-12 business days.
After
how many days of cancellation, will I receive the refund?
Ans: Once you cancel your booking
you will receive your refund within 7-12 business days.
International Flight Booking
Queries Before Booking Flights
Is there an option to search for the city name by entering its three-letter airport code?
Ans: Sure, you can search for the
name of the city by entering the letter airport code.
What
are the different classes on international flights can I book?
Ans: You can book both Economic and
Business classes. However, there are fewer flights offered First class for some
specific routes for the higher level of business class.
What
is a direct flight?
Ans: A direct flight has only one or
two intermediated stops with no change in the aircraft. It is also referred to
as the city-to-city flight. It has a short duration journey as there is no need
to change the artifact or terminal.
What
is an indirect flight?
Ans: It’s a flight that involves
several stopovers, changes of terminals, and artifacts. It doesn’t allow you to
break your journey in any transit city.
What
do you mean by a transit airport?
Ans: Transit airport is considered
an airport where passengers land for a break.
Here, you can or can not change the aircraft. However, you can’t leave
the airport when you are in transit. Additionally, you will get informed about
the transit time by your itinerary.
What
if I take a connecting flight? Will I have to change the terminal?
Ans: Well, yes you have to change
the terminals when you take the connecting flights. Often, the terminals are
far from each other. Hence, you have to set an extra time to walk from one to
another.
Can
I book the infant international flight tickets?
Ans: Yes, you can book the infants
tickets however there are some guidelines you must follow:
Must carry a
valid passport
Children and
infants must be accompanied by an adult aged above 18 years.
One child
and one infant can fly with one adult.
An infant
must be below 24 months of age at the time of outbound for an infant fare.
What
do you mean by e-tickets?
Ans: E-ticket stands for electronic
tickets which are paperless documents with unique confirmation numbers. Once
you booked the tickets online you will receive the e-tickets in your mail.
Thereafter, you can take its printout and bring them along with your valid ID
proof at the time of check-in on your flight.
Queries on Special Requests
Is there any option to book a special meal through Maujitrip.com?
Ans: Yes, you can raise a special
meal request. Yet, please take note that some short-haul flights don’t serve
hot meals. Some airlines require extra charges for meals and alcoholic drinks.
Additionally, coffee, tea, and soft drinks are included in the air ticket cost.
Can
I choose the seat numbers as per my preferences?
Ans: Yes, you can inform your travel
agents of your preferred seat number. Our team will get in touch with the
airlines and will confirm with you accordingly.
Queries After Booking Flights
How can I know about my reservation confirmation?
Ans: Once you book your reservation,
you will receive an email and an SMS about your flight booking confirmation.
Where
will I get the board passing for an e-ticket?
Ans: At the check-in counter you
have to show your e-ticket number and confirmation email. Hence, after
verification, the airline representative will issue you the boarding pass
Is
it mandatory to show the Id proof?
Ans: Yes, it is essential to show
your Id proof while check-in at the airport. You have to carry your valid
passport at the time of boarding the flight.
How
many bags can I carry with me?
Ans: Baggage limit varies from
airline to airline. Some carry restrictions on baggage weight whereas some put
restrictions on the number of pieces. Do remember that both check-in and cabin
baggage has restrictions. Hence, you will have to pay an extra amount if you
exceed the check-in baggage weights. Overweight bags are checked in and are not
permitted in the cabin.
Queries on Cancellation and Refunds
Can I request flight cancellation?
Ans: Yes, you can make the flight
cancellation request to our travel agent.
Are
there any cancellation charges?
Ans: Cancellation charges mainly
depend upon the time of cancellation,
airline sector, booking class
How
will I get my refund after cancellation?
Ans: You will get the refund back to
the source within 7-12 business days.
After
how many days of cancellation, will I receive the refund?
Ans: Once you cancel your booking
you will receive your refund within 7-12 business days.
Can
I cancel the ticket two hours before departure?
Ans: If you want to cancel your
flight before 2 hours of your departure then you have to contact your airlines
directly and thereafter contact Maujitrip.com to cancel your booking.
Hotel Booking
Queries Before Booking
Can
more than two adults be allowed to stay in one room?
Ans: Several hotels allow additional
guests to stay in one room, however, you will have to pay some additional
charges. If you booked a room that doesn’t hold the capacity to accommodate your
group. Then your reservation will be canceled by the hotel or they will ask you
to book more rooms as per requirement.
Can
children stay for free?
Ans: While booking a hotel, you have
to select the number of children visiting with you. Suppose, if you choose one
child then you will not get an extra bed. But, if you want an extra bed then
you have to increase the number of passengers.
Do
you provide a specific hotel room?
Ans: If you need a specific hotel
room such as a non-smoking, wheelchair, etc then inform your requirement to our
agent. Our agent works round the clock to find suitable matches for you.
Queries After Booking
How
will I know about my hotel booking confirmation?
Ans: After you booked your preferred
hotel you will receive a confirmation mail in your registered email id.
What
if I didn’t receive the confirmation mail?
Ans: If you didn’t receive the
confirmation mail, then you must inform us immediately. Our agent will share
the entire details again.
How
long does the hotel take to store my booking information?
Ans: It mainly varies by your
arrival timings, date, and the specific hotel. Many hotels receive the
information about your booking within 12 hours except the nights and the
weekends when the reservation counter is closed. However, you must take note
that it's not applicable for the same day.
What
if I arrive late will the hotel hold my room?
Ans: As you reserve your seat via
credit card then it is the duty of the hotel to hold your room till 7 a.m the
day after your arrival date.
What
should I do if I am going to arrive early?
Ans: If you are going to arrive
early at the hotel then you should inform our customer support of the best
accommodation. However, it depends upon the room availability.
Can
I download the receipt or invoice for the hotel booking?
Ans: Yes, once you complete the
process of booking, you will receive your booking confirmation in your mail
where you will get the receipt along with the other details.
Queries on Cancellation and Refunds
How
to cancel my hotel booking?
Ans: To cancel your hotel booking you
can sign in to your account, select your booking, and then choose to cancel.
Else, you can call our representative for further help.
Are
there any cancellation charges?
Ans: Well, the cancellation charges
mainly depend upon several factors such as hotel, time of stay, time of
cancellation, and much more.
When
will I get my money back after canceling my booking?
Ans: After the cancellation of your
booking you will receive the refund within 7 -10 business days.
Queries on International Pay Hotels
Is
it possible to make a reservation without a credit card?
Ans: No, a valid credit card is
required to guarantee your reservation.
How
will I know my booking is confirmed?
Ans: Once you have completed your
booking process, you will receive a confirmation mail along with the hotel
voucher and all other details.
Registration
and Sign In
Is
it mandatory to register with Maujitrip.com?
Ans: No, it's not mandatory if you
want to search for flights, hotel booking, or buses. However, if you want to
make a booking then you have to create your account using your email id and
phone number.
What
are the benefits of registering with Maujitrip.com?
Ans:
Once you get registered with Maujitrip.com, the following are a few benefits
you can avail of:
Huge offers
and discounts
Get a travel
guide during your trip
24* 7
customer support
Exclusive holiday
packages and much more.
What
if I forget the password?
Ans: If you have forgotten your
password then no worries as you have an option to reset your password.
Can
I edit my account information?
Ans: After you log in to your
account, you can update your information in your account simply by clicking the
“My Profile” option under the drop-down section of your name displayed after
logging in.
How
to log out once I am done with my booking?
Ans: To log out, simply click on
your name displayed in the taskbar then select Log Out from the drop-down.
Payment Options
How can I make the payment for my booking?
Ans: You can pay using UPI/ Wallet/
Bank Account./Net Banking, we do accept domestic and international credit/
debit cards for payments.
Will
my credit/debit card information be safe on your website?
Ans: Yes, all our client information
is kept confidential as we have adopted the best security practices and are
encrypted to protect all your information.
What
do you mean by VBV or Verified by Visa?
Ans: VBV or Verified by Visa is
considered to be the product that Visa presented in confluence with the bank
that issued your card. For more Visa cards VBV is made available from the
participating monetary institution. Additionally, VBV also uses identity
information or passwords to protect your Visa cards.
How
Can I know whether my bank has a VBV facility or not?
Ans: If you want to know whether
your bank offers the VBV facility or not, you must call our agent to receive
clarification with proper suggestions.
While
making the payment through Net Banking it shows the session expired, Why is it
so?
Ans: When you take a longer time to
make the payments than expected then you will receive a message of sessions
expired. In this case, you have to go back to the homepage and again start your
booking.
What
If I Canceled the booking which was paid through Net Banking, where will I get
my refund?
Ans: the refund would be back to
sources within 7-10 business days.